in

Collin’s Grille Trended For Fucking Up Christmas Orders

Collin’s Grille Singapore found themselves in hot soup for alleged poor service recovery when Christmas pre-orders were left unfulfilled on Christmas Eve. A TikTok user, tansimmyi, uploaded a video, expressing her disappointment at Collin’s Grille for the way they handled the situation.

According to tansimmyyi, customers were queuing outside the Collin’s outlet at Nex Mall for hours as they waited to collect their Christmas orders. They were told by the restaurant that the supplier went MIA and assured them that they would receive their items by 7pm.

Angry netizens flooded the comments section under Collin’s festive post.

Source: Facebook, Collin’s Grille

Hell broke loose as affected customers started to express their disappointment at the establishment.

While customers were upset with Collin’s management and demanded an explanation from them, they were sympathetic to the staff handling the situation on the ground.

While others were not so forgiving.

Some said that the delivery driver got into some mishap and that was the reason for the delay.

At the end of the day, customer service recovery is very important.

Collin’s Grille made an apology post a day later, explaining for not being able to fulfill the pre-orders.

Source: Facebook, Collin’s Grille

They cited 3rd party delivery issues and a power outage in their central kitchen which caused a backlog. Affected customers will be given a full refund as well as Collin’s Grille vouchers equivalent to the value of orders placed.

Releasing a statement at 4pm on Christmas Day to address the cock-up is a tad too long for service recovery when it happened on the eve of Christmas. 

While unforeseen circumstances cannot be prevented, a fast and effective service recovery will placate understanding customers especially on the eve of Christmas. This is the season to be merry after all.

Reporter’s Opinions: If I am not wrong, this isn’t the first Christmas where Collin’s screwed up their pre-orders.

Christmas Thanksgiving GIF by Zwaard Music - Find & Share on GIPHY

Yeah, shit happens. But if it’s happened before, management should have the foresight to prevent such mishaps from happening again. And if you damn suay to have it happen again in the same manner, at least provide quicker service recovery.

People are pissed because they placed their trust in you. To be left with no explanation, no refund and no food on Christmas eve, yeah you’ll have hangry people with pitchforks everywhere.

It’s good that Collin’s finally addressed the issue but this PR disaster will haunt them for some time,

Listen to Plan B’s Podcast this week! 

Follow Plan B’s Social Media: Facebook | Instagram | Twitter | Telegram | Spotify | Youtube

Belalang Biru

Written by Belalang Biru

13 Year Old Autism Student Recreates Apple Store In Roblox

Model Uninvited To Wedding After Looking Better Than Bride